Lab Policy
Warranty & Remake Policy
Consistency, quality and service are our mission. Every case we make is backed by a written warranty, and our policies are clear so you always know where you stand.
01 Our Warranty
The laboratory warrants that all dental devices are fabricated according to the prescribing dentist’s written specifications and are free from defects in materials and workmanship at the time of delivery.
Subject to the return of the original device that has been placed and subsequently fails, the laboratory will, at its discretion, repair or replace the device at no charge for materials and workmanship, or refund the original laboratory fee.
This warranty applies only to the original prescribing dentist and is non-transferable.
The laboratory shall not be liable for any indirect, incidental, or consequential damages, including but not limited to clinical costs, chair time, or patient-related expenses.
02 Warranty Periods
5 Years
Zirconia
All ArgenZ GT and ST crowns and bridges, and zirconia full-arch hybrids
1 Years
Dentures
Complete dentures
1 Years
Partials
3D flexible, acrylic and DMLS metal partials
1 Years
3D Printed Nightguards
Hard or soft
6 Months
Nesbit Partials
Nesbit / unilateral partials
6 Months
Soft & Athletic Guards
Soft nightguards and athletic mouthguards
3 Months
Retainers
All suck-down and Essix retainers
30 Days
Immediate Dentures & Partials
See tissue-change note below
30 Days
Repairs
All repair work
Immediate dentures and partials: Tissue and bone changes after extraction are expected during healing. Relines, adjustments or remakes needed because of these changes are not covered under warranty.
03 Warranty Conditions
The warranty applies only to defects in materials or workmanship. It does not cover cases involving:
- Patient trauma, accidents or misuse
- Damage caused during seating, adjustment or removal
- Improper case storage or handling by the office
- Natural tooth movement, bite changes or occlusal adjustments after delivery
- Improper or poor impressions or scans
- Cases seated more than 30 days after the invoice date
04 Remake Policy
Remakes may be subject to a 50% or full charge, depending on the reason for the remake. Situations that may result in a charged remake include, but are not limited to:
- The case was delivered and the office lost it or cannot locate it
- Incorrect shade provided by the doctor
- Incorrect order instructions provided by the doctor
- Poor impression or scan
- Bite registration errors
- Model damage or alteration by the office
- Case seated after a significant delay
05 Case Credits & Refunds
Case credits or refunds will not be issued in the following situations:
- The patient decides not to move forward with treatment
- The patient leaves the practice before the case is complete
- Incorrect order instructions provided by the doctor
- The case has already been fabricated or is in production
- The case was delayed by missing information or materials from the office
06 Additional Terms
Seating Requirement
The restoration must be seated within 30 days of the invoice date for the warranty to remain valid.
Account Standing
Warranty claims may not be processed on accounts with outstanding balances.
Material Equivalency
Replacement restorations may be fabricated using the same or equivalent materials.